Refund & Cancellation Policy

Every new merchant account includes a full-featured 7-day free trial. During this trial period, you have complete access to:

• Counter billing, barcode scanning, and invoice printing.
• Unlimited inventory management and margin tracking.
• Digital credit book (ණය පොත) and customer ledgers.
• Financial reporting and thermal printer configurations.

The free trial enables you to test Vyapara with your actual store hardware and workflows before any payment is collected.

Vyapara Premium is billed on a recurring monthly cycle of Rs. 999.

• You can cancel your subscription at any time directly through your dashboard settings or by writing to hello@vyaparalk.com.
• There are no cancellation fees, lock-in contracts, or minimum commitment periods.
• When you cancel, your account remains active with full access until the end of your current paid billing period. You will not be charged for future billing cycles.

We provide refunds under the following conditions:

• Billing Errors or Duplicate Charges: If you were billed incorrectly, experienced duplicate transactions, or encountered a technical payment processing error, we will issue a 100% refund immediately upon notification.
• Accidental Automatic Renewal: If your monthly subscription renewed automatically and you did not intend to continue, contact us within 48 hours of the charge without active transaction usage during the renewed period, and we will issue a full refund.
• Extended Platform Downtime: If a verified technical outage on our cloud infrastructure prevented you from operating your counter sales for an extended period, you are entitled to a pro-rated refund or credit for that month.
• Additional Shop Fee (Rs. 499): The one-time expansion fee for an additional shop is eligible for a full refund within 48 hours of purchase provided no sales invoices or inventory items have been created under that shop.

Refunds are generally not granted for:

• Subscription periods that have already elapsed with active store usage.
• Third-party hardware purchases (such as thermal printers or barcode scanners bought from independent vendors).
• Dissatisfaction reported weeks after a billing cycle has closed without prior notification.

To request a refund, simply send an email to hello@vyaparalk.com with the following details:

• Your registered account email address.
• Your shop name or account slug.
• Date and reference number of the charge (from your invoice or SMS/bank notification).
• Brief description of the reason for your refund request.

Our billing team reviews all refund inquiries within 2 business days. Approved refunds are credited directly back to your original payment method within 5 to 7 working days, subject to your issuing bank's settlement schedule.